| Job Title: |
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Helpline Manager |
| Category: |
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Client Services |
| Total Positions: |
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1 |
| Job Location: |
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Karachi |
| Gender: |
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No Preference |
| Minimum Education: |
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MBBS |
| Degree Title: |
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MBBS/ BScN/ Pharm-D with MBA/ MPH/ Masters in Biostatistics Registered with PMDC/ PNC/ Pharmacy council. |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
|
2 Years |
| Salary Range: |
|
PKR 0 to 0 per Month |
| Apply By: |
|
Aug 2, 2020 |
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| Job Description: |
The incumbent is expected to work as a AKHSP Helpline Manager based at Karachi.
Prepare analytical report on daily basis, which includes patients Identify high risk cases, refer appropriate cases at per SoP, arrange telemedicine clinics, update all data in software.
- Supervise helpline services and prepare report on daily basis.
- Achieve targeted volume of calls per day.
- Monitor compliance of call and assessment tools as per defined SoP.
- Conduct regular calls and follow up calls to patients having high risk of Co-Morbidities, COVID suspected patients where needed.
- Do marketing activities of promoting helpline services across network.
- Submit daily and weekly analytical report to senior leadership.
- Organize and promote tele-consultation clinics.
- Organize home visit clinics where necessary in coordination with regional team.
- Organize and Provide health education to patients and community.
- Attends all the meetings as and when convened by the Supervisor / Head of Department.
- Should be fully aware of the mission and key objectives of the AKHS, P and endeavors to implement with team spirit within the department.
- Work for continues quality improvement and compliances in coordination with QA department.
- Perform any other duties or task that are assigned by the supervisors.
- Organize / conduct conference / workshop / seminars and/or any other tasks assigned by the chair or department head.
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| Company Information |
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Company Name: The Aga Khan Health Service Pakistan
Company Description:
The Aga Khan Health Services (AKHS) is one of three agencies of the Aga Khan Development Network (AKDN) that support activities in health. The others are the Aga Khan Foundation (AKF) and the Aga Khan University (AKU). Together, the three agencies provide quality health care to five million people annually and work closely on planning, training and resource development. AKHS also works with the Aga Khan Education Services (AKES) and the Aga Khan Agency for Habitat (AKAH) on the integration of health issues into specific projects.
Aga Khan Health Service, Pakistan (AKHS,P), an agency of the Aga Khan Development Network, is a not- for- profit Company operating in Pakistan to provide primary and secondary health care to needy populations. At a time of great change and with many current initiatives and ambitious for the future, AKHS,P provide a uniquely challenging work environment.
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