Come and join one of Birmingham's fastest growing global software companies as a Customer Support Team Leader

Do you love to engage with customers? Are you willing to go the extra mile to provide truly great customer service? If so, a Customer Support Team Leader with us could be the role you are looking for!

As a team leader you will be reporting directly to the Customer Success Manager, you will be the contact point for all team members, so your communication skills should be excellent.

You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Job Responsibilities:

• Create an inspiring team environment with an open communication culture
• Setting clear team goals
• Delegating tasks and set deadlines for your internal team
• Oversee day-to-day operation
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Organizational and time-management skills
• Excellent decision-making skills
• Be the main point of contact for customer escalations
• Personnel duties

Essential Requirements

• An excellent command of written and spoken English.
• Minimum 2 years Team leader experience (UK, USA campaigns)
• Candidates with above average English/US accent will be preferred 
• Must enjoy talking to people (via phone), as this role is all about people!
• A true professional with a positive attitude.
• Able to work honestly and ethically.
• Must be able to work in a fast past and dynamic work environment.
• Very well organized and reliable.
• An excellent communicator.
• The ability to persuade and influence without being pushy or aggressive.
• Excellent customer service skills.
• Experience in Live chat tools like Intercom will be preferred.
• Any prior experience or knowledge about marketing campaign tools like active campaign would be a plus

May Require International Travel:

• It will be preferable for the candidate to posses a valid passport.
• Willingness to travel to UK for training purposes.

Benefits:

• Professional Working environment.
• Market Competitive Salary.
• Medical Insurance.
• Total 45 Weekly Hours (9 Hours Shift with Sat, Sun Off).
• Remote Working (During Pandemic Situation).
• Company trip Leaves.
• Have chance to working onsite with UK team.

Morning Shift- 1:00PM – 9:30PM

Mid Shift- 2:30PM – 11:00PM

Late shift- 4:30PM – 1:00AM

Please note that timings will take effect due to day light saving.