Responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Minimum 1-year experience as a Customer Service Representative or similar CS role
• Familiarity with our industry is a plus point
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Minimum bachelor's degree. (Science subjects would be preferred)

MUST HAVE

• Professional Correspondence Skill.