Call Center Representative  
Bell Ocenic Communication   More jobs from this company

  Email this job
Job Details Back to Job Listing
 
Job Title:   Call Center Representative
Category:   Client Services
Total Positions:   10
Job Location:   Islamabad, Rawalpindi
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   Fresh
Salary Range:   PKR 40,000 to 50,000 per Month
Apply By:   Aug 31, 2021
     
     
 
Job Description:

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.

The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner ·       
  • Follow communication “scripts” when handling different topics ·       
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ·       
  • Seize opportunities to upsell products when they arise ·       
  • Build sustainable relationships and engage customers by taking the extra mile ·       
  • Keep records of all conversations in our call center database in a comprehensible way ·       
  • Frequently attend educational seminars to improve knowledge and performance level ·       
  • Meet personal/team qualitative and quantitative targets Requirements ·       
  • Previous experience in a customer support role ·       
  • Familiarity with CRM systems and practices ·       
  • Customer focus and adaptability to different personality types ·       
  • Ability to multi-task, set priorities and manage time effectively

Company Information
 
Company Name:  Bell Ocenic Communication
Company Description:
.

Copyright 2021, Greenwich University. All Rights Reserved