Floor Supervisor (Call Center)  
Futex Engineering Services   More jobs from this company

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Job Title:   Floor Supervisor (Call Center)
Category:   Client Services
Total Positions:   1
Job Location:   Lahore
Gender:   Male
Age:   20 to 40 years
Minimum Education:   Matriculation
Career Level:   Experienced Professional
Minimum Experience:   1 Year
Salary Range:   PKR 50,000 to 80,000 per Month
Apply By:   Nov 7, 2021
Job Description:
  • Must have 5 years experience on USA/UK based campaigns.
  • Training coaching and leading call center representatives as they provide support for customers.
  • Answering representatives questions, guiding them through difficult calls or issues.
  • Leading team meetings, asking questions to better understand the calls representatives  and receiving, educating and coach workers regarding processes and practices and explain expectations to employees.
  • Preparing reports and analyzing call center data to improve processes, ensure resources and properly allocated and maximize efficiency and customer satisfaction. 

Company Information
Company Name:  Futex Engineering Services
Company Description:

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