| Job Title: |
|
Floor Supervisor (Call Center) |
| Category: |
|
Client Services |
| Total Positions: |
|
1 |
| Job Location: |
|
Lahore |
| Gender: |
|
Male |
| Age: |
|
20 to 40 years |
| Minimum Education: |
|
Matriculation |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
1 Year |
| Salary Range: |
|
PKR 50,000 to 80,000 per Month |
| Apply By: |
|
Nov 7, 2021 |
| |
|
|
| |
|
|
|
|
| Job Description: |
- Must have 5 years experience on USA/UK based campaigns.
- Training coaching and leading call center representatives as they provide support for customers.
- Answering representatives questions, guiding them through difficult calls or issues.
- Leading team meetings, asking questions to better understand the calls representatives and receiving, educating and coach workers regarding processes and practices and explain expectations to employees.
- Preparing reports and analyzing call center data to improve processes, ensure resources and properly allocated and maximize efficiency and customer satisfaction.
|
| Company Information |
|
|
Company Name: Futex Engineering Services
Company Description:
......
|
|
