Customer Support Representative  
Haseeb Sarwar Clothing   More jobs from this company

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Job Title:   Customer Support Representative
Category:   Client Services
Total Positions:   1
Job Location:   Faisalabad
Gender:   No Preference
Minimum Education:   Bachelors
Career Level:   Entry Level
Minimum Experience:   Fresh
Salary Range:   PKR 15,000 to 18,000 per Month
Apply By:   Nov 27, 2021
     
     
 
Job Description:

We are looking for a customer-oriented service representative.

  • A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers.
  • They’re patient, empathetic, and passionately communicative.
  • They love to talk and understand the value of good communication skills.
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
  • Customer feedback is priceless, and these CSRs can gather that for you.
  • Problem-solving also comes naturally to customer care specialists.
  • They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Minimum Education: Graduation

Company Information
 
Company Name:  Haseeb Sarwar Clothing
Company Description:
Haseeb Sarwar Clothing is Growing Clothing Brand for Men in Pakistan. Our Organization Prefer Energetic, Active and Responsible Employees. Which can Lead Our Company to PAR Excellence

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