We have an exciting opportunity for a Customer Support Specialist, who is patient, energetic, courteous, friendly and creative, one who takes pride in his or her ability to learn quickly, sees problems as challenges and enjoy turning unhappy customers into ones who sing your praises.

About this Company:

• Data soft has built a proprietary platform that offers banks and financial institutions an integrated end-to-end solution incorporating a broad range of modules built specifically for those focused on foreign exchange and cross border payments.
• The platform unifies the functionality of dealing, trading, risk management, anti-money laundering (AML/ATF) compliance, payments and finance in a single platform geared for scalability and control.
• Data soft continues to grow with present installations in Canada, USA, UK and Australia. 

Job Responsibilities:

• Provide assistance to customers with the claim filing process, including approving and denying claims via phone call or Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through phone call
• Communicate timely correspondence back to customers, track and resolving any issues regarding product
• Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
• Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following
• Guidance to resolve a technical issue
• Stay up to date by researching similar product symptoms to provide accurate solutions
• Ensure compliance with all company policies, procedures, and practices
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
• Timely preparation of rates and quotes for customers and overseas agents.

Job Specification:

• Excellent command over English, with good American
•  Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Self-motivated, assertive and responsive
• Requirements (Education): O-Level / A-Level / Intermediate / Bachelors
• Ability to work in a blended operations and customer development role
•  Manages complex transactional or emotional customer situations promptly and professionally.
•  Ability to multi-task in a fast paced environment with rapidly changing priorities
• Contributes to building a positive team spirit and puts success of team above their own interests.
• If you are self-driven and entrepreneurial with the desire to grow both personally and professionally, then you can be an integral part of our continued expansion.

Compensation & Benefits:

• Depending on qualifications and experience, we offer a competitive compensation package including a flexible benefits program.
• Competitive Salary
• 4 Quarterly performance bonuses
• Medical insurance (family included)
• Zero markup Loan facility
• Gratuity
• Chilled and professional environment
• Friendly and cooperative team