| Job Title: |
|
Customers Support Representative |
| Category: |
|
Client Services |
| Total Positions: |
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6 |
| Job Location: |
|
Lahore |
| Gender: |
|
No Preference |
| Minimum Education: |
|
Intermediate/A-Level |
| Career Level: |
|
Experienced Professional |
| Minimum Experience: |
|
Less than 1 Year |
| Salary Range: |
|
PKR 35,000 to 70,000 per Month |
| Apply By: |
|
Dec 28, 2021 |
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| Job Description: |
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Monitor customer complaints and reach out to provide assistance.
- Take the extra mile to engage customers.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Assist in training junior Customer Support Representative.
- Manage large amounts of incoming phone calls.
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| Company Information |
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Company Name: Diem Technologies Incorporated
Company Description:
.
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