Responsible for keeping track of Customer’s accounts, managing and resolving Customer’s account queries and reporting. Assists with complaints, errors, account reporting and other queries:
· Able to Report Credit Note listing.
· Able to manage collection reports of South & North.
· Making Lost Calls Report Reviews.
· Depot wise Sales and Collection Report.
· Able to resolve group account queries.
· Manages group customer invoicing, resolving queries, recoveries/payments.
· Able to keep track of non-serving balance & making recoveries out of them.
· Able to manage BACS statement Depot wise.
· Keeping track of Customer Accounts as an Accounts Manager.
· Weekly Recovery Reporting to Line Manager & Head Office.
· Head Office Invoicing & Queries Resolution.
· Able to contact Depot Managers / Regional Manager / Drivers, also reporting, in terms of Customer queries and Balance.
· Return Cheque cancellation from Headd Office & updating to Depot & Head Office.
· Reconciling & updating Accounts Statements.
· Any additional task assigned by Higher Management.