• Ensure friendly and responsive customer service by providing excellent customer service skills.
• Process all customer transactions in currency and bearer instruments.
• Processing Cash Deposits and withdrawals (Ensuring regulations as described in Ops Manual)
• Ensure accuracy of Cash sorting as per SBP Clean notes policy.
• Identifying and reporting Counterfeited Notes.
• Accurately processing all Cheque deposits (all outward clearing instruments).
• Ensure Exchanging Cash between Tellers in case of more than one teller.
• Ensuring Cash Transfer from till to Vault and vice versa at Start of Day and End of the Day, respectively.
• Ensure accuracy and observe Turnaround Time (TAT) as per Bank’s Standard.
• Ensure balancing cash at the end of day (Physical Cash with system T24).
• Maintenance of Cash Balancing register & preparation of Teller Daily Cash Record; SBP Sheet; Vault Position, Average Sheet & other Cash related reports.
• Ensuring compliance with the Bank policy and procedure and local statutory requirements e.g. money laundering guidelines to prevent possible losses, frauds and forgeries & suspicious entries.
• Be the Custodian of allocated Keys and Stamps.
• Ensuring the Department readiness for Internal/External audit.
• Any other assignment/duty assigned by the Line Manager.
• To act as Backup of Customer Services Officer (CSO).